Shipment and delivery

All our cheeses and other Dutch delicacies are shipped to our customers directly from our cheese farm in Katwoude, the Netherlands. After receiving your order, it is processed, packed and shipped as soon as possible.

As soon as we have handed the parcel over to the carrier, you will receive the tracking information by e-mail. With this information, you can easily track your package.

Free shipping

Shipping to the Netherlands with GLS Parcel is free when you spend over €50.
Shipping to Austria, Belgium, the Czech Republic, Denmark, France, Germany, Luxembourg, Monaco, and Poland with GLS Parcel is free when you spend over €75.

Collect your order for free in Katwoude

If you live in the Netherlands and provide a Dutch shipping address, you have the option to pick up your order at our cheese farm the Jacobs Hoeve in Katwoude. You can select this option during checkout. This option is free. Usually your order will be available the next business day. You will receive a notification when your order is ready.

Shipping costs and delivery times

Below you will find an overview of our (inter)national destinations, shipping costs, and an indication of the delivery times for our shipments. For the shipment of these packages, we work with GLS, UPS, and PostNL.

* We kindly ask for your understanding that delays during shipping are beyond our control and that we cannot guarantee a specific delivery day.

Change of delivery address

Would you like to change the delivery address of your order? Unfortunately, you cannot do this yourself. Please contact our Customer Care Team immediately at webshop@henriwillig.com with your order number and the correct delivery address. We will try to solve this for you, but we cannot guarantee this. Once your parcel has been packed and dispatched, we unfortunately no longer have any influence on this.

Customs duties

There is always a possibility that your order (outside the EU) may be subject to VAT and/or import duties. Any resulting costs are the responsibility of the customer. Import regulations vary by country and are also subject to continuous changes. Unfortunately, Henri Willig has no control or influence over this. We therefore advise you to contact the local authorities for more information.

Import duties United States (as of August 29, 2025)

The U.S. government has introduced new import duties on products shipped from the European Union to the United States and, as of August 29, 2025, will abolish the so-called de minimis exemption. Until now, orders under a certain value were exempt from import duties, but from this date onwards, every order from the EU to the U.S. will be subject to a 15% import tariff, regardless of the order value.

To make things as easy as possible for you as a customer, these costs are automatically included during checkout on our website. Henri Willig pays the import duty directly to the U.S. government via UPS. This ensures that your order is delivered with minimal delay and without any additional steps upon delivery. This way, our fresh cheeses still reach you as quickly as possible.

Please note: There are temporary delays in shipments to the United States. You can find more information here.

Incomplete shipment

We always do our best to deliver your order complete and on time. If something is missing or something else is wrong, please contact us immediately after delivery by e-mail at webshop@henriwillig.com. Please include your order number, a brief explanation and possibly a photo showing the problem.

Business order?

How nice! Please refer to the shipping information for business orders at Henri Willig.